Policies
Domestic orders
Enza Costa offers complimentary shipping on all domestic orders over $150 and standard UPS Ground for all other orders. Expedited shipping can be accommodated for additional fees.
Orders placed before 12pm PST will start processing at our fulfillment center the same day. Orders placed after 12pm PST will start processing the next business day.
DOMESTIC RETURNS AND EXCHANGES
Enza Costa allows returns and exchanges of unworn, unwashed, and undamaged items, within 14 days from the item's delivery date. We do not provide refunds on shipping costs.
Please keep in mind that a Return Authorization Number is required to process your return, and items without this number will not be accepted. Once your return has been received and processed, you will be notified via email, and any applicable refunds will be applied.
International Orders
Enza Costa ships products internationally and the typical delivery time is within 3-6 days of shipping. An accurate estimate of delivery date is provided at checkout. Standard shipping costs by country apply. Please note DHL may contact you for required customs or duty charges depending on the regulations of your country of residence. It is your responsibility as the buyer to pay those charges to the shipping carrier upon delivery. Enza Costa is not responsible for payment or reimbursement of customs and duty charges.
International Returns
Enza Costa offers international returns for a flat rate of $25 on orders placed in :
Australia, Belgium, Canada, Denmark, Finland, France, Germany, Great Britain, Greece, Ireland, Israel, Italy, Japan, Netherlands, Norway, Portugal, Singapore, Spain, Sweden, Switzerland, and Taiwan.
Please note we are not offering international returns for other countries at this time.
Enza Costa allows returns of unworn, unwashed, and undamaged items, within 14 days from the item's delivery date. We do not provide refunds on shipping costs. Customers are responsible for any additional duties, taxes, or customs fees which may be incurred during the return processes. Enza Costa does not cover payment or reimbursement of customs and duty charges. For information on potential refunds for duties and taxes, we recommend contacting your local customs office.
Please keep in mind that a Return Authorization Number is required to process your return, and items without this number will not be accepted. Once your return has been received and processed, you will be notified via email, and any applicable refunds will be applied.